Thanks for the lovely comments to my last, down and depressing post. You are all too sweet. I thought disabling comments would somehow prevent you all from emailing/messaging me ;) Thank you.
Here's the latest. Anyone who knows me, knows I LOVE to shop. I LOVE to shop online. Since moving overseas, this LOVE has become somewhat of an issue. It is like an addiction ;) There is nothing like going to the post office, opening my box and seeing that beautiful slip of white paper which indicates I have a box waiting for me. CHRISTMAS all year round! It is glorious! Amazon.com, Old Navy, Carter's, Target, NY & C and Loft. Mmmm. They make me melt. There is some good shopping here too, but the exchange rate sucks and they've got nothing on my little Korean closets filled with lovely Pradas, LV, Coachee, and Hermes. I miss them so. Consequently, online shopping will have to do.
I placed an order to Loft.com on Oct. 5th. An hour later, I got a 60% discount code. In the past I would have re-ordered my entire order simply to get that 60% discount, return the first order and been happy. However, I discovered that you can email or call a company and they will issue the difference! Old Navy already did this for me and I do love them so! I don't waste my time for piddly amounts, but when it means 100-200 buckeroos--HECK YAH! I made the mistake of trying this with Loft. Shoot me now. I am PISSED! I emailed on Oct. 5--auto generated response indicating 'customer service is their top priority," blah, blah, blah. I emailed Oct. 8-same crap. I emailed Oct. 11--same crap. Order arrived Oct. 13th. I forgot about my rant and decided to suck it up. Low and behold, I check my email this morning and BINGO! Loft.com responded. What a crock! This is what dearest Starla had to say (yes, Starla--she probably works the pole at night, but who am I?)
"Dear Ms. Boynton:
Thank you for contacting LOFT regarding order 523680365. In researching your request, I found that your order has already been sent to our Fulfillment Center for processing. Therefore, I cannot apply the 60%off promotion to your order. I apologize for any disappointment this may cause.
For your future reference, you can apply a promotional code to your order during Step 3 of Checkout in the space marked "Promotional Code." You must then click on "Apply" for the discount to reflect in the order total. If you encounter any difficulties applying a promotion in the future, please feel free to call us at 1 888 LOFT 444 and a Client Associate will be delighted to assist you in placing your order.
Thank you for choosing LOFT. We look forward to meeting all of your future wardrobing needs. If you have any additional questions or comments, please email us at clientservices@LOFT.com or call us at 1 888 LOFT 444 (1.888.563.8444). We are available Monday through Friday from 8:00 am to 11:00 pm EST, Saturday and Sunday from 9:00 am to 9:00 pm EST."
So this is my response: "Dearest Starla,
I had to laugh when I read your response below. Of course the order has already been sent to the fullfillment center. I have already received the package at this point. It was placed prior to Oct. 8, which is also the day you received your first and second emails from me, requesting assistance. However, I did not receive a response until October 23rd? Really? Is this how Loft customer service who supposedly "strive to stay connected with you, building a relationship on trust"? I have seen nothing of the kind. 3 weeks to respond to an email requesting credit is poor business practice. Plain and simple. I appreciate the advice for entering the discount code and the reference to call if I had such challenges in the future. Unfortunately, I do not think you read my email. WE ARE LOCATED OVERSEAS DUE TO MILITARY ASSIGNMENT. I CANNOT just pick up the phone and call. I relied on this poor excuse for customer service email to help alleviate my concern. Little did I know that emails are not checked any more frequently than once per month. To say I am disppointed in the service I have received is not adequate. I am disgusted in Loft as a company. The fact that they offer no support to military families is ridiculous and pathetic.
I request this email be sent up the chain. I will be writing a formal letter of complaint and will cease doing business with Loft as well as encourage ALL military families I encounter to do the same until this situation is rectified and customer satisfaction, once again, becomes a priority.
Have a lovely day.
Kara Boynton"
I typically do not throw the military card. I am not one to write letters or file complaints. Heck I don't even fill out customer satisifaction surveys. I suppose this occured at the wrong time. I was bitter, but now I am ANGRY! I've already written an email to the corporate office and I am going to write out a formal letter of complaint. It is kind of funny and ridiculous that I am doing this, but I suppose it is therapy of some kind. Plus it totally PISSES me OFF!
With that--be my friend and stay away from Ann Taylor Loft until they issue me my $100! ;)
Next up, finding a replacement activity for my online shopping. No comments from you, Chris Boynton!
Love you, all!
Ciao!
Here's the latest. Anyone who knows me, knows I LOVE to shop. I LOVE to shop online. Since moving overseas, this LOVE has become somewhat of an issue. It is like an addiction ;) There is nothing like going to the post office, opening my box and seeing that beautiful slip of white paper which indicates I have a box waiting for me. CHRISTMAS all year round! It is glorious! Amazon.com, Old Navy, Carter's, Target, NY & C and Loft. Mmmm. They make me melt. There is some good shopping here too, but the exchange rate sucks and they've got nothing on my little Korean closets filled with lovely Pradas, LV, Coachee, and Hermes. I miss them so. Consequently, online shopping will have to do.
I placed an order to Loft.com on Oct. 5th. An hour later, I got a 60% discount code. In the past I would have re-ordered my entire order simply to get that 60% discount, return the first order and been happy. However, I discovered that you can email or call a company and they will issue the difference! Old Navy already did this for me and I do love them so! I don't waste my time for piddly amounts, but when it means 100-200 buckeroos--HECK YAH! I made the mistake of trying this with Loft. Shoot me now. I am PISSED! I emailed on Oct. 5--auto generated response indicating 'customer service is their top priority," blah, blah, blah. I emailed Oct. 8-same crap. I emailed Oct. 11--same crap. Order arrived Oct. 13th. I forgot about my rant and decided to suck it up. Low and behold, I check my email this morning and BINGO! Loft.com responded. What a crock! This is what dearest Starla had to say (yes, Starla--she probably works the pole at night, but who am I?)
"Dear Ms. Boynton:
Thank you for contacting LOFT regarding order 523680365. In researching your request, I found that your order has already been sent to our Fulfillment Center for processing. Therefore, I cannot apply the 60%off promotion to your order. I apologize for any disappointment this may cause.
For your future reference, you can apply a promotional code to your order during Step 3 of Checkout in the space marked "Promotional Code." You must then click on "Apply" for the discount to reflect in the order total. If you encounter any difficulties applying a promotion in the future, please feel free to call us at 1 888 LOFT 444 and a Client Associate will be delighted to assist you in placing your order.
Thank you for choosing LOFT. We look forward to meeting all of your future wardrobing needs. If you have any additional questions or comments, please email us at clientservices@LOFT.com or call us at 1 888 LOFT 444 (1.888.563.8444). We are available Monday through Friday from 8:00 am to 11:00 pm EST, Saturday and Sunday from 9:00 am to 9:00 pm EST."
So this is my response: "Dearest Starla,
I had to laugh when I read your response below. Of course the order has already been sent to the fullfillment center. I have already received the package at this point. It was placed prior to Oct. 8, which is also the day you received your first and second emails from me, requesting assistance. However, I did not receive a response until October 23rd? Really? Is this how Loft customer service who supposedly "strive to stay connected with you, building a relationship on trust"? I have seen nothing of the kind. 3 weeks to respond to an email requesting credit is poor business practice. Plain and simple. I appreciate the advice for entering the discount code and the reference to call if I had such challenges in the future. Unfortunately, I do not think you read my email. WE ARE LOCATED OVERSEAS DUE TO MILITARY ASSIGNMENT. I CANNOT just pick up the phone and call. I relied on this poor excuse for customer service email to help alleviate my concern. Little did I know that emails are not checked any more frequently than once per month. To say I am disppointed in the service I have received is not adequate. I am disgusted in Loft as a company. The fact that they offer no support to military families is ridiculous and pathetic.
I request this email be sent up the chain. I will be writing a formal letter of complaint and will cease doing business with Loft as well as encourage ALL military families I encounter to do the same until this situation is rectified and customer satisfaction, once again, becomes a priority.
Have a lovely day.
Kara Boynton"
I typically do not throw the military card. I am not one to write letters or file complaints. Heck I don't even fill out customer satisifaction surveys. I suppose this occured at the wrong time. I was bitter, but now I am ANGRY! I've already written an email to the corporate office and I am going to write out a formal letter of complaint. It is kind of funny and ridiculous that I am doing this, but I suppose it is therapy of some kind. Plus it totally PISSES me OFF!
With that--be my friend and stay away from Ann Taylor Loft until they issue me my $100! ;)
Next up, finding a replacement activity for my online shopping. No comments from you, Chris Boynton!
Love you, all!
Ciao!
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